Frontline Managers Deserve to Thrive - Not Struggle!
Every team relies on strong leadership to succeed, but for frontline managers, leadership can feel overwhelming.
Without the right tools and guidance, they often struggle with delegation, communication, team dynamics, decision making and time management. This creates a ripple effect. The manager feels stuck, the team feels unsupported and the midline leader feels the strain of stepping in to fix issues.
Sound familiar? You are not alone.
These challenges are common - but they don't have to be the norm.
Every team relies on strong leadership to succeed, but for frontline managers, stepping into a leadership role can feel overwhelming.
Without the right tools and guidance, they often struggle with communication, team dynamics, decision making and time management. This creates a ripple effect. The manager feels stuck, the teams feels unsupported and the leader above them feels the strain of stepping in to fix issues.
Sound familiar?
You are not alone.
These challenges are common - but they don't have to be the norm.
Relieve the struggles. Unlock the gains!
Lead Strong is here to bridge the gap, transforming frontline managers into confident, capable leaders while alleviating the burden on those who mentor or oversee them.
This program has been designed to deliver results that benefit everyone involved.
- Frontline managers gain the tools, confidence and clarity to lead effectively
- Senior leaders and HR professionals see stronger teams, less stress and more time to focus on strategic priorities
⭐⭐⭐⭐⭐ ROBYN TRELOAR, Finance Manager, Hapaitia, New Zealand
I am so glad that I found the Kinetik Global Lead Strong Leadership course! The structure and content of the course that they have created is absolutely full of relevant and inspiring information. The one-on-one coaching and psychometric testing adds extra support in understanding what you need to be successful.
I can see as I am going through the course, that is giving me a solid foundation of when I am in the job of managing that I have the ability to know what to do. It is a course that is giving me "light bulb" moments and I can feel my confidence levels rising. The 10 modules which you can do at your own pace and multiple times is well structured and takes you on a journey of inspired learning.
Well done Kinetik Global for creating a wonderful and inspiring course! It is definitely value for money and very accessible!
30 June 2024
Relieve the struggles.
Unlock the gains!
Lead Strong is here to bridge the gap, transforming frontline managers into confident, capable leaders while alleviating the burden on those who mentor or oversee them.
This program has been designed to deliver results that benefit everyone involved.
- Frontline managers gain the tools, confidence and clarity to lead effectively
- Senior leaders and HR professionals see stronger teams, less stress and more time to focus on strategic priorities
⭐⭐⭐⭐⭐ ROBYN TRELOAR, Finance Manager, Hapaitia, New Zealand
I am so glad that I found the Kinetik Global Lead Strong Leadership course! The structure and content of the course that they have created is absolutely full of relevant and inspiring information. The one-on-one coaching and psychometric testing adds extra support in understanding what you need to be successful.
I can see as I am going through the course, that is giving me a solid foundation of when I am in the job of managing that I have the ability to know what to do. It is a course that is giving me "light bulb" moments and I can feel my confidence levels rising. The 10 modules which you can do at your own pace and multiple times is well structured and takes you on a journey of inspired learning.
Well done Kinetik Global for creating a wonderful and inspiring course! It is definitely value for money and very accessible!
30 June 2024
How Lead Strong Solves Development Problems
Lead Strong is a leadership development program that provides the perfect balance of training, coaching and community support to ensure success for both the frontline manager and the organisation.
✅ For Frontline Managers: Master the skills that matter most - like delegation, communication, conflict resolution, time management and emotional intelligence - so they feel confident leading teams, making decisions and solving problems.
✅ For Organisations: Build a stronger leadership pipeline and reduce the pressure on senior leaders to "fix" or micromanage their teams. You’ll see immediate improvements in team performance and morale.
With Lead Strong, everyone moves forward together.
Ready to see how Lead Strong equips frontline managers and teams for success? Explore everything the program offers to build confident leaders and stronger teams.
👉 See What's IncludedHow Lead Strong Solves Development Problems
Lead Strong is a leadership development program that provides the perfect balance of training, coaching, and community support to ensure success for both the frontline manager and the organisation.
✅ For Frontline Managers: Master the skills that matter most - like communication, conflict resolution, time management, and emotional intelligence - so they feel confident leading teams, making decisions, and solving problems.
✅ For Organisations: Build a stronger leadership pipeline and reduce the pressure on senior leaders to "fix" or micromanage their teams. You’ll see immediate improvements in team performance and morale.
With Lead Strong, everyone moves forward together.
Ready to see how Lead Strong equips frontline managers and teams for success? Explore everything the program offers to build confident leaders and stronger teams.
👉 See What's IncludedWhy Lead Strong is Different
We know leadership challenges aren’t solved with cookie-cutter solutions. That’s why Lead Strong stands out!
- Real-World Impact: Focused on actionable skills that drive measurable results - not just theory
- Personalised Support: Includes one-on-one coaching to help frontline managers address unique challenges
- Community Connection: A network of peers and mentors to share experiences and gain perspective
- Flexible Learning: Designed for busy schedules with online modules featuring bite-sized lessons and exercises that managers can complete at their own pace.
What's In It For You?
💪 Stronger Teams: Frontline managers equipped with the confidence and tools to lead effectively
⏳More Time: Senior leaders can step back, trusting that their managers are ready to handle
challenges independently
☺️Reduced Stress: Everyone knows they’re supported - from the ground up
Why Lead Strong is Different
We know leadership challenges aren’t solved with cookie-cutter solutions. That’s why Lead Strong stands out.
- Real-World Impact: Focused on actionable skills that drive measurable results - not just theory
- Personalised Support: Includes one-on-one coaching to help first-time managers address unique challenges
- Community Connection: A network of peers and mentors to share experiences and gain perspective
- Flexible Learning: Designed for busy schedules with online modules featuring bite-sized lessons and exercises that managers can complete at their own pace.
What's In It For You?
💪 Stronger Teams: Frontline managers equipped with the confidence and tools to lead effectively
⏳ More Time: Senior leaders can step back, trusting that their managers are ready to handle challenges independently
☺️ Reduced Stress: Everyone knows they’re supported - from the ground up
Build Leaders - Strengthen Teams - Succeed Together
Learn Leadership Foundations
Whether you’re stepping into leadership for the first time or you're seasoned, we provide the skills, tools and support needed to lead with confidence!
Thrive Amidst
Change
We teach the skills needed to adapt quickly and develop flexibility, ensuring leaders can navigate challenges and guide their teams through change
Be Authentic
Uncover what makes a leader truly unique. Lead Strong helps managers embrace their authenticity, empowering them to inspire trust, foster genuine connections and create meaningful impact
Set and Hit Goals
Learn how to establish realistic goals and align team efforts with the broader organisational vision, ensuring success is both achievable and impactful
Time Management
Master the tools and techniques needed to handle managerial responsibilities with ease, ensuring efficiency and productivity without missing
a beat
Grow Resilience
Discover how to turn obstacles into opportunities. Lead Strong fosters resilience, empowering leaders to challenge limitations and embrace growth in every situation
Problem-Solving Pro
Develop the confidence to handle challenging situations. Lead Strong provides smart strategies to solve problems effectively and keep progress on track
Conquer Conflict
Learn how to transform conflicts into opportunities for collaboration. Lead Strong provides conflict management strategies to navigate disputes constructively and keep teams aligned and united
Communicate Effectively
Build communication skills that enable you to articulate ideas and vision with clarity and impact. Lead Strong ensures your message resonates and inspires meaningful action
Emotional Intelligence
Develop heightened emotional intelligence with tools and guidance to understand and manage emotions, fostering stronger and more empathetic connections within teams
Drive Organisational Success
Equip leaders with the skills to build stronger teams, enhance collaboration and align performance with organisational goals for lasting success
Build Leaders
Strengthen Teams
Succeed Together
Learn Leadership Foundations
Whether you’re stepping into leadership for the first time or guiding someone who is, we provide the skills, tools, and support needed to Lead Strong with confidence!
Thrive Amidst
Change
We teach the skills needed to adapt quickly and develop flexibility, ensuring leaders can navigate challenges and guide their teams through change
Be Authentic
Uncover what makes a leader truly unique. Lead Strong helps emerging leaders embrace their authenticity, empowering them to inspire trust, foster genuine connections, and create meaningful impact
Set and Hit Goals
Learn how to establish realistic goals and align team efforts with the broader organisational vision, ensuring success is both achievable and impactful
Time Management
Master the tools and techniques needed to handle managerial responsibilities with ease, ensuring efficiency and productivity without missing
a beat
Grow Resilience
Discover how to turn obstacles into opportunities. Lead Strong fosters resilience, empowering leaders to challenge limitations and embrace growth in every situation
Problem-Solving Pro
Develop the confidence to handle challenging situations. Lead Strong provides smart strategies to solve problems effectively and keep progress on track
Conquer Conflict
Learn how to transform conflicts into opportunities for collaboration. Lead Strong provides conflict management strategies to navigate disputes constructively and keep teams aligned and united
Communicate Effectively
Build communication skills that enable you to articulate ideas and vision with clarity and impact. Lead Strong ensures your message resonates and inspires meaningful action
Emotional Intelligence
Develop heightened emotional intelligence with tools and guidance to understand and manage emotions, fostering stronger and more empathetic connections within teams
Drive Organisational Success
Equip leaders with the skills to build stronger teams, enhance collaboration, and align performance with organisational goals for lasting success
Why Our Clients Love Lead Strong
⭐⭐⭐⭐⭐ Alister Milligan, WA Location Manager, WA
When my management group put me on Lead Strong, I asked, 'Why?' I’m 63, planning to retire soon, but this program has revitalised me. It made me realise I have some deeply ingrained habits, both good and bad. I told Samantha that I often prioritise perfection over connection, but Lead Strong has helped me reconnect with my team. In just a few months, I've developed a better connection and am working towards leaving a strong legacy for my team.
If you’re new to this program, some aspects may seem unfamiliar, but it's about prioritising people over perfection—including yourself. I’ve learned a lot, even at my age, and it’s been fantastic. I highly recommend embracing this program.
August 2024
⭐⭐⭐⭐⭐ Richard Walker, National Sales Manager, QLD
Dealing with Sam is an absolute pleasure. I signed up for the Kinetik Global Lead Strong program as part of a development initiative with my employer.
Normally, I'm terrible at studying and have signed up for courses before without completing them.
Sam's personal approach with each team member, along with her encouragement and guidance, made this the first course I've completed and enjoyed since leaving high school almost 2 decades ago!
August 2024
⭐⭐⭐⭐⭐ Glenn Christie, Contract Manager, QLD
I recently had the pleasure of utilising the Lead Strong program provided by Kinetik Global, and it’s a credit to Sam and her team to the amount of learning and value this program provides being a frontline leader.
It really steered me into the fundamental steps of leadership. From the learning of self-discovery and setting and hitting goals, to time management and in-depth problem solving the program helped me realise my potential to better myself, therefore improve and empower our team strongly for the future. With the one-on-one quality time also provided when needed, Sam helped me with a clear foresight to take on my challenges so they weren’t overwhelming.
I really cannot recommend this course enough for frontline leaders, whatever industry you’re in!
June 2024
⭐⭐⭐⭐⭐ Brad Pazokifard, Account Manager, QLD
I am really enjoying the course (Lead Strong) that I am doing at Kinetik Global. This course will equip you with the knowledge and skills that you need when you step into a leadership role
Although I haven’t become a manager yet in my current role, I’ve already put some of what I learnt into practice such as goal setting, effective communication, and time management skills.
Thank you Kinetik Global, I am getting so much knowledge and am very thankful for my mentor, Sam D’Angelo who has been supporting me by making sure I understand the course modules along the way.
June 2024
Why Our Clients Love Lead Strong
⭐⭐⭐⭐⭐ Alister Milligan, WA Location Manager, WA
When my management group put me on Lead Strong, I asked, 'Why?' I’m 63, planning to retire soon, but this program has revitalised me. It made me realise I have some deeply ingrained habits, both good and bad. I told Samantha that I often prioritise perfection over connection, but Lead Strong has helped me reconnect with my team. In just a few months, I've developed a better connection and am working towards leaving a strong legacy for my team.
If you’re new to this program, some aspects may seem unfamiliar, but it's about prioritising people over perfection—including yourself. I’ve learned a lot, even at my age, and it’s been fantastic. I highly recommend embracing this program.
August 2024
⭐⭐⭐⭐⭐ Richard Walker, National Sales Manager, QLD
Dealing with Sam is an absolute pleasure. I signed up for the Kinetik Global Lead Strong program as part of a development initiative with my employer.
Normally, I'm terrible at studying and have signed up for courses before without completing them.
Sam's personal approach with each team member, along with her encouragement and guidance, made this the first course I've completed and enjoyed since leaving high school almost 2 decades ago!
August 2024
⭐⭐⭐⭐⭐ Glenn Christie, Contract Manager, QLD
I recently had the pleasure of utilising the Lead Strong program provided by Kinetik Global, and it’s a credit to Sam and her team to the amount of learning and value this program provides being a first time leader.
It really steered me into the fundamental steps of leadership. From the learning of self-discovery and setting and hitting goals, to time management and in-depth problem solving the program helped me realise my potential to better myself, therefore improve and empower our team strongly for the future. With the one-on-one quality time also provided when needed, Sam helped me with a clear foresight to take on my challenges so they weren’t overwhelming.
I really cannot recommend this course enough for first time leaders, whatever industry you’re in!
June 2024
⭐⭐⭐⭐⭐ Brad Pazokifard, Account Manager, QLD
I am really enjoying the course (Lead Strong) that I am doing for First Time Managers at Kinetik Global. This course will equip you with the knowledge and skills that you need when you step into a leadership role
Although I haven’t become a manager yet in my current role, I’ve already put some of what I learnt into practice such as goal setting, effective communication, and time management skills.
Thank you Kinetik Global, I am getting so much knowledge and am very thankful for my mentor, Sam D’Angelo who has been supporting me by making sure I understand the course modules along the way.
June 2024
Our Promise
Stress Free Leadership Growth
Whether you’re a new manager or a seasoned one,
you’ll see tangible results with Lead Strong - or your money back.
We stand behind our program 100%, so there’s no risk in taking the first step.
Try Lead Strong Free
Get a glimpse into the comprehensive experience by
accessing a selection of lessons within each module.
Free for 30 days - no credit card required!
Our Promise
Stress-Free Leadership Growth
Whether you’re a new manager or the leader responsible for their success,
you’ll see tangible results with Lead Strong - or your money back.
We stand behind our program 100%, so there’s no risk in taking the first step.
Try Lead Strong Free
Get a glimpse into the comprehensive experience by accessing a selection of lessons within each module.
Free for 30 days - no credit card required!
What You Get With Lead Strong
10 Self Paced Modules
Lead Strong features 10 digital training modules that offer the flexibility to start anywhere.
Each module features a series of snackable lessons, reading resources, activities and downloads to make learning easy and fun for busy people.
Each module has a short quiz to reinforce learnings.
Individual & Group Coaching Sessions
Participants receive both personalised one-on-one coaching and weekly group coaching calls* throughout the program to ensure they have access to the information and resources you need! (*Weekly group calls not included in Essential Program).
One-on-one time is fully tailored to individual needs, while group sessions offer opportunities to learn from others and gain diverse perspectives.
Additional coaching sessions are available (Fees apply).
Psychometric Assessment
Essential, Foundational and Gold Programs include a DISC and Emotional Intelligence assessment, approved by the Assessments Standards Institute to enhance self-awareness and guide development.
The Gold Program also offers an additional assessment for deeper insight into strengths and growth areas.
The VIP Program offers a highly tailored experience, with three advanced assessments, providing a comprehensive understanding of leadership potential.
Every assessment includes comprehensive debrief.
Kinetik Global Community
Participants will be granted access to the Kinetik Global Community as part of the Lead Strong program.
This community is the perfect hub to network with other Managers, support one another throughout the program, share experiences, ask questions and participate in challenges.
Every Manager needs a supportive community where they can ask questions, seek resources and share ideas!!
A Customised Approach
A Pre-Program questionnaire and DISC and Emotional Intelligence Assessment will help our Coaches craft a customised Lead Strong pathway that delivers on the key areas individuals require, whilst also considering their longer-term career aspirations.
Our high touch, personalised approach means participants get a contemporary program adapted to their needs, with personalised support around their actual challenges.
+
📰 Access downloadable templates
🪟 Access downloadable frameworks
📕 Interactive PDF workbooks
📖 Additional reading resources
✋ Interactive exercises
❓Quizzes
READY TO DIVE INTO THE LEAD STRONG EXPERIENCE?
LET'S GO - GET ACCESS NOW!What You Get With Lead Strong
10 Self Paced Modules
Lead Strong features 10 digital training modules that offer the flexibility to start anywhere.
Each module features a series of snackable lessons, reading resources, activities and downloads to make learning easy and fun for busy people.
Each module has a short quiz to reinforce learnings.
Individual & Group Coaching Sessions
Participants will receive both personalised one-on-one coaching and weekly group coaching calls* throughout the program to ensure they have access to the information and resources they need! (*Weekly group calls not included in Essentials Program).
One-on-one time is fully tailored to individual needs, while group sessions offer opportunities to learn from others and gain diverse perspectives.
Additional coaching sessions are available (Fees apply).
Psychometric Assessment
Essential, Foundational and Gold Programs include a DISC and Emotional Intelligence assessment approved by the Assessments Standards Institute to enhance self-awareness and guide development.
The Gold Program also offers an additional assessment for deeper insight into strengths and growth areas.
The VIP Program offers a highly tailored experience, with three advanced assessments, providing a comprehensive understanding of leadership potential.
Every assessment includes comprehensive debrief.
First Time Manager Community
Participants will be granted access to the Kinetik Global First Time Managers Community as part of their Lead Strong program.
This community is the perfect hub to network with other First Time Managers, support one another throughout the program, share experiences, ask questions and participate in challenges.
Every First Time Manager needs a supportive community where they can ask questions, seek resources and share ideas!!
A Customised Approach
A Pre-Program questionnaire and DISC and Emotional Intelligence Assessment will help our Coaches craft a customised Lead Strong pathway that delivers on the key areas individuals require, whilst also considering their longer-term career aspirations.
Our high touch, personalised approach means participants get a contemporary program adapted to their needs, with personalised support around their actual challenges.
+
📰 Access downloadable templates
🪟 Access downloadable frameworks
📕 Interactive PDF workbooks
📖 Additional reading resources
✋ Interactive exercises
❓ Quizzes
READY TO DIVE INTO THE LEAD STRONG EXPERIENCE?
LET'S GO - GIVE ME ACCESS!Lead Strong Pricing
FOUNDATIONAL PROGRAM
$5,497.00
AUD
- 10 Online Training Modules
- 1.5 Hours of Individual
Coaching Time - 1 Weekly 30 Minute Live Group Coaching Call
- 1 x Psychometric Assessment
- Guided Learning Pathway
- Kinetik Global Community
Pricing includes any applicable taxes
GOLD PROGRAM
$9,997.00
AUD
- 10 Online Training Modules
- 6 x 1 Hour Individual Coaching Sessions
- 1 Weekly 30 Minute Live Group Coaching Calls
- 2 x Psychometric Assessments
- Guided Learning Pathway
- Kinetik Global Community
Pricing includes any applicable taxes
VIP PROGRAM
$19,997.00
AUD
- 10 Online Training Modules
- 12 x 1 Hour Individual Coaching Sessions
- 1 Weekly 30 Minute Live Group Coaching Calls
- 3 x Psychometric Assessments
- Guided Learning Pathway
- Kinetik Global Community
Pricing includes any applicable taxes
We Also Offer a Self-Supported Option
ESSENTIAL PROGRAM
$2,547.00
AUD
- 10 Online Training Modules
- 1.5 Hours of Individual
Coaching Time - 1 x Psychometric Assessment
- Guided Learning Pathway
- Kinetik Global Community
- Self Supported Journey
Pricing includes any applicable taxes
Lead Strong Pricing
FOUNDATIONAL PROGRAM
$5,497.00
AUD
- 10 Online Training Modules
- 1.5 Hours of Individual
Coaching Time - 1 Weekly 30 Minute Live Group Coaching Call
- 1 x Psychometric Assessment
- First Time Manager Community
- Unlimited Coach Support and Guidance for 1 Month
GOLD PROGRAM
$9,997.00
AUD
- 10 Online Training Modules
- 6 x 1 Hour Individual Coaching Sessions
- 2 Weekly 30 Minute Live Group Coaching Calls
- 2 x Psychometric Assessments
- First Time Manager Community
- Unlimited Coach Support and Guidance for 6 Months
VIP PROGRAM
$19,997.00
AUD
- 10 Online Training Modules
- 12 x 1 Hour Individual Coaching Sessions
- 2 Weekly 30 Minute Live Group Coaching Calls
- 3 x Psychometric Assessments
- First Time Manager Community
- Unlimited Coach Support and Guidance for 12 Months
ESSENTIAL PROGRAM
$2,497.00
AUD
- 10 Online Training Modules
- 1.5 Hours of Individual
Coaching Time - 1 x Psychometric Assessment
- First Time Manager Community
- Self Supported Journey
The Driving Force Behind Lead Strong
LEAD STRONG was conceived by Samantha D’Angelo, Founder and Director of Kinetik Global, in response to a recurring challenge she observed from her years working in the professional landscape:
THE STRUGGLE OF FRONTLINE MANAGERS
Sam, recognising the significant impact of many individuals at the frontline without the essential foundational leadership skills.
Through her direct experiences, she saw how such gaps hindered not only individual growth but also detrimentally impacted team unity and broader organisational performance.
Driven by a strong resolve to correct this situation, Sam drew upon her extensive background as an HR professional, high-performance coach and leadership trainer to establish LEAD STRONG - a testament to her commitment to cultivating confident and effective managers. With her handpicked team of experienced coaches, Sam is committed to steering each participant toward their highest potential, empowering them to excel with LEAD STRONG!
The Driving Force Behind
Lead Strong
LEAD STRONG was conceived by Samantha D’Angelo, Founder and Director of Kinetik Global, in response to a recurring challenge she observed from her years working in the professional landscape:
THE STRUGGLE OF NEW MANAGERS
Sam, recognising the significant impact of many individuals transitioning into managerial roles without the essential foundational leadership training, was seriously concerned.
Through her direct experiences, she saw how such gaps hindered not only individual growth but also detrimentally impacted team unity and broader organisational performance.
Driven by a strong resolve to correct this situation, Sam drew upon her extensive background as an HR professional, high-performance coach, and leadership trainer to establish Lead Strong - a testament to her commitment to cultivating confident and effective managers. With her handpicked team of experienced coaches, Sam is committed to steering each participant toward their highest potential, empowering them to excel with Lead Strong!
⭐⭐⭐⭐⭐ CLINT LIST, National Human Resources & Training Manager, Triple M Tray Bodies, QLD
I’ve been very interested to hear of the development and birth of the Lead Strong Program. Since its very early creation stages, Sam and Mandi have proactively sought industry advice and input, crafting a meaningful package to assist leaders. That openness has translated into a product I’m confident will provide results. I’m excited to engage and be able to measure its effectiveness – such is the structure and support provided. It promises to be market-leading in my view and something leaders will grow from and embrace.
15 April 2024
Ready to Lead Strong?
Empowering frontline managers is one of the smartest investments you can make. With Lead Strong, you’ll save time, reduce frustration and see stronger performance at every level.
Upon enrollment, participants receive immediate access to the Lead Strong training dashboard. From here they can access their pre and post-program questionnaires and instructions on how to access the psychometric assessment (optional) and one-on-one coaching sessions.
The following self-paced training modules, accessible from the dashboard, include video and written lessons, actionable frameworks, downloadable templates, reading materials and exclusive interactive PDF workbooks, all specially designed for frontline managers.
- Understand what leadership is and its distinction from management
- Identify the expectations of a leader and what it takes to be an exceptional leader
- Appreciate the impact that both effective and ineffective leadership can have
- Identify current leadership capability and areas for growth
- Understand how to implement change to become the leader you want to be
- Receive strategies to help make change and navigate any hijackers
- Enhance self-awareness to become an effective and authentic leader
- Identify and overcome unhelpful habits
- Explore purpose through Ikigai
- Learn how to set goals to enact change or achieve outcomes
- Set both personal and professional goals to pursue
- Understand why we procrastinate when pursuing our goals and how to overcome this phenomenon
- Understand how action planning supports successful goal attainment
- Set up action plans to support goals
- Strategies to thrive during goal pursuit
- Boost productivity through time management techniques
- Reflect on how you operate and apply strategies to maximise your time efficiency
- Understand how to set boundaries and juggle priorities
- Reflect on your mindset and how you think
- Discover new tools and concepts to enhance perspectives and achieve greater outcomes
- Understand the secrets to motivation and resilience to become unstoppable
- Become a strategic problem solver and decision maker
- Learn to leverage the opinions of others for greater outcomes
- Apply critical and creative thinking to improve problem solving skills
- Utilise communication and connection to build strong relationships
- Learn conflict resolution tools and models, along with proactive techniques to prevent conflict
- Understand the art of influence in conflict resolution
- Learn about 3 important quotients in leadership (Emotional, Adaptability and Intelligence).
- Understand what an imbalance in these quotients may produce
- Learn techniques to enhance each of these quotients
