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Privacy Policy

 

Effective date: January 2021
Updated: October 2026

 
About this policy

KinetiK Global Pty Ltd ACN 645 607 978, as trustee for KinetiK Global Unit Trust ABN 38 855 962 550, trading as Kinetik Global (“we”, “us” or “our”), respects your privacy.

This policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us or participate in our programs, coaching, assessments and other services.

We are committed to responsible information handling guided by the Australian Privacy Principles in the Privacy Act 1988 (Cth), and to meeting the legal requirements applicable to our business.

Personal information we collect

Personal information is information or an opinion about an identified individual, or someone who is reasonably identifiable.

Depending on your dealings with us, we may collect:

  • Names, contact details, organisation names, positions and relevant employment information.

  • Enquiry, enrolment, attendance, completion and transaction information.

  • Development goals, learning progress and action plans.

  • Assessment responses, psychometric results, survey responses and participant feedback.

  • Information shared during coaching, meetings and development activities.

  • Correspondence, meeting notes and, where applicable, recordings and transcripts.

  • Website usage, device information and online identifiers.

We seek to collect information reasonably necessary to provide our services and operate our business.

How we collect information

We generally collect information directly from you through forms, correspondence, meetings, assessments, surveys and participation in our services.

We may also receive relevant information from employers, program sponsors, coaches, facilitators, assessment providers and other parties involved in an engagement, or from publicly available business sources.

How we use information

We collect, hold, use and disclose personal information to:

  • Respond to enquiries and prepare proposals.

  • Administer client relationships, enrolments, payments and communications.

  • Deliver and support programs, coaching, assessments and related services.

  • Understand development needs and provide relevant resources and support.

  • Analyse assessment results, participant feedback and program outcomes.

  • Calculate and report individual progress, program gains and cohort improvement.

  • Develop and improve programs, resources and business processes.

  • Communicate about our services, events and resources where permitted.

  • Manage complaints, security, legal obligations and business records.

We may also use or disclose information with your consent or as otherwise permitted or required by law.

Where appropriate, we use aggregated information or remove identifying details to reduce the need to handle personal information.

Sensitive information

Information shared during coaching or development activities may include sensitive information, such as health information or information about personal beliefs or background.

We generally collect sensitive information with your consent where reasonably necessary for our services, unless otherwise permitted or required by law.

We use and disclose it for the purpose for which it was collected, a directly related purpose you would reasonably expect, with your consent, or as otherwise permitted or required by law.

Artificial Intelligence (AI) and computer assisted tools

We use AI and other computer assisted tools to support our services and day to day work.

These tools may assist with:

  • Analysing program data, calculating changes in scores and preparing individual or cohort reports.

  • Interpreting assessment information and supporting coaching preparation.

  • Developing programs, resources, proposals and strategies.

  • Drafting emails and other communications.

  • Research, planning, administration and problem solving.

Tools we use include ChatGPT, Claude and Microsoft Copilot, together with AI functionality within some of our business and assessment systems.

For program outcome reporting, we replace company and participant names with unique reference numbers and remove names from comments before submitting the data to general-purpose AI tools. We also seek to remove other details that could reasonably identify individuals. Reports may subsequently identify participants where appropriate to the engagement.

For other tasks, AI tools may process names, business information, correspondence, assessment information or other personal information relevant to the work. We seek to limit the information provided to what is reasonably necessary and remove identifying details where practicable.

We take reasonable steps to consider provider terms, account settings, access controls and the sensitivity of information when selecting and using these tools. Personal information handled through AI remains subject to applicable privacy requirements and our confidentiality obligations.

AI outputs can be inaccurate or incomplete. We use human judgement to review their suitability before relying on them in our services, reports and communications.

Analysis, reporting and decisions

We currently use AI-assisted program reporting to calculate and describe participant progress, changes in scores and overall cohort improvement.

These reports support discussions about development and additional support. Our current reporting process does not generate suitability ratings or recommendations about promotion, employment or performance management.

Assessment tools may also assist with interpreting psychometric information and preparing coaching suggestions. These outputs support professional discussion and do not replace our judgement or responsibility for the services we provide.

We may develop further analytical and benchmarking capabilities. Before introducing materially different uses of personal information, we will consider the relevant privacy implications and provide updated information or obtain consent where required.

Where applicable law requires disclosures about significant decisions made or substantially and directly assisted by computer programs, we will include those disclosures in this policy.

Business systems and service providers

We use third party services to support service delivery and business operations. These include:

  • Xero for accounting and financial administration.

  • Kajabi for our website, program hosting, marketing, communications and the Kinetik Global community.

  • Capsule for managing client relationships.

  • Transpond for marketing communications.

  • Canva for design and content development.

  • Microsoft services for communications and productivity.

  • Assessments 24x7 and MyTalentPlanner for assessments, talent planning and development support.

  • AI and meeting tools described in this policy.

Some of these services include embedded AI functionality, which may assist with administration, content, analysis, assessments or coaching.

We may also share relevant information with coaches, facilitators, payment providers, professional advisers and other providers supporting an engagement.

Our providers and tools may change over time. We remain responsible for considering how their use affects our handling of personal information.

Meetings, recordings and transcription

We may use Microsoft Teams, Granola or Kajabi functionality to record, transcribe or summarise meetings and selected group sessions.

Purposes may include preparing accurate notes, following up agreed actions, supporting absent participants or making agreed learning resources available.

We do not routinely record group or individual coaching sessions.

Where recording or transcription is proposed, we provide notice and obtain consent where required.

Where recordings or transcripts are intended to be shared, we explain the intended audience and purpose. Please contact us before a session, or tell the host, if you have concerns so we can discuss available alternatives.

Employer and program sponsor reporting

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure
• Where required or authorised by law

Disclosure to program sponsors

Where an employer or another sponsor commissions an engagement, we may provide information reasonably relevant to administering the engagement and reporting participation and outcomes.

This may include enrolment, attendance, completion, progress, development goals, capability scores, changes in scores and individual or cohort results.

Reports may identify participants where relevant to the engagement. Where appropriate, we provide combined results or remove identifying details.

Our default sponsor reporting does not include individual psychometric reports or confidential coaching notes and discussions.

We consider additional reporting requests in light of the engagement’s purpose, the nature of the information, participants’ reasonable expectations, relevant confidentiality commitments and applicable law. Where a request falls outside those boundaries, we will seek agreement or consent required by law before sharing the information.

Overseas handling of information

Some of our software provider platforms and their subcontractors operate outside Australia. Personal information may therefore be stored, processed or accessed overseas.

Depending on the provider and service, overseas locations may include the United States, United Kingdom, Canada, New Zealand, Singapore, the Philippines and countries within the European Union. Provider locations and processing arrangements may change over time.

We take reasonable steps required by applicable law to protect information disclosed overseas. Relevant considerations include provider privacy and security arrangements, contractual protections and the information involved.

You may contact us for further information about overseas handling relevant to your engagement.

Website cookies and analytics 

Our website uses cookies and similar technologies to support website functionality, remember preferences and understand website use.

We use Hotjar to understand how visitors interact with our website and help improve the website experience. Depending on your settings and the features enabled, Hotjar may collect device and browser information, online identifiers, pages visited, referring websites, clicks, scrolling and session replays.

Kajabi also provides website statistics and sets platform cookies. We are seeking clarification from Kajabi about certain cookies’ purposes and consent controls and will update our cookie information as those details are confirmed.

Our service providers may process website information outside Australia, as described under “Overseas handling of information”.

Our cookie preference tool allows you to accept or reject optional cookies and change your preferences later. Some cookies support essential website functions, security and remembering your consent choices. You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

Marketing

We may send relevant information about programs, events, resources and services where permitted by law.

You can unsubscribe using the link in our marketing emails or contact us directly. We may still send necessary service or administrative communications.

Security and retention

We hold information in electronic systems and, where applicable, physical records.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary for service delivery, maintaining relevant business records and meeting legal, accounting, contractual and professional requirements. 

We assess and respond to privacy incidents and provide notifications where required by law.

Access and correction

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity. We will respond within a reasonable period, subject to applicable exceptions, and explain any refusal and available complaint options.

There is no charge to make a request or seek a correction. If a permitted charge applies to providing access, we will explain it beforehand.

We take reasonable steps to ensure personal information is accurate, complete, current and relevant to its intended use. Please let us know if information we hold about you is inaccurate or out of date. 

Questions and complaints

For privacy enquiries, access or correction requests, or complaints, please contact:

Samantha D’Angelo
Kinetik Global
Email: admin@kinetikglobal.com
Phone: +61 413 948 771

Please describe your concern and the outcome you are seeking. We will consider the matter and aim to respond within 30 days. If more time is needed, we will explain why.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner where the matter falls within its jurisdiction.

Updates to this policy

We may update this policy as our services, systems, practices or legal requirements change. The current version will be available on our website with its last updated date.